At CityRide, the well-being of our customers is above everything else. We are constantly in pursuit of enhancing our safety measures to ensure every CityRide ride is a pleasant and comfortable experience.
Every ride is tracked by CityRide, with access to granular latitudinal and longitudinal data.
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From hiring to training to monitoring to ongoing checks, we take all necessary steps to ensure our Captains safety
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Insurance can be claimed for any accident that occurs during the ride covering OPD treatment, hospitalisa- tion, and accidental benefit with a maximum sum insured of 5 Lakh. It can be claimed as soon as the ride
Both, our captains and customers can report any kind of issues to CityRide through the 24*7 support feature on the app post & during the ride.
Post the ride, both parties can give a rating to each other and any rating below 3 is flagged from CityRide's end. CityRide reaches out to them in 10 minutes to address their concern. The Captain is terminated immediately in case of any misconduct.
To further substantiate our commitment to Safety First towards customers & captains, we will be incorporating new features on our platform very soon.
Know MoreAll rides are insured. Accidental coverage and medical benefits covered up to Rs 5 Lakh for Captain & family.
In line with our Safety First philosophy, we have been conducting a stringent Four-step Background Verification of every Captain on our platform since
Insurance can be claimed for any accident that occurs during the ride covering OPD treatment, hospitalisa- tion, and accidental benefit with a maximum sum insured of 5 Lakh. It can be claimed as soon as the ride
Both, our captains and customers can report any kind of issues to CityRide through the 24*7 support feature on the app post & during the ride.
Post the ride, both parties can give a rating to each other and any rating below 3 is flagged from CityRide's end. CityRide reaches out to them in 10 minutes to address their concern. The Captain is terminated immediately in case of any misconduct.
To further substantiate our commitment to Safety First towards customers & captains, we will be incorporating new features on our platform very soon.
Know MoreAll rides are insured. Accidental coverage and medical benefits covered up to Rs 5 Lakh for Captain & family.
Insurance can be claimed for any accident that occurs during the ride covering OPD treatment, hospitalisa- tion, and accidental benefit with a maximum sum insured of 5 Lakh. It can be claimed as soon as the ride
Both, our captains and customers can report any kind of issues to CityRide through the 24*7 support feature on the app post & during the ride.
Post the ride, both parties can give a rating to each other and any rating below 3 is flagged from CityRide's end. CityRide reaches out to them in 10 minutes to address their concern. The Captain is terminated immediately in case of any misconduct.
To further substantiate our commitment to Safety First towards customers & captains, we will be incorporating new features on our platform very soon.
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